Canada Scene, an independent digital publication owned and operated by Northern Beacon Media Inc. (Ontario Business Registry No. 1003194827), maintains a formal complaints procedure to address concerns about editorial content, accuracy, or journalistic standards. All complaints should be submitted in writing to complaints@canadascene.org for review by the editorial team.
Who is responsible for handling complaints?
Editor-in-Chief Catherine Roy holds ultimate responsibility for the complaints process at Canada Scene. She oversees editorial standards, publication decisions, and any corrective actions required. Day-to-day complaint handling is managed by Standards & Fact-Checking Lead Andrew Leblanc, who reviews submissions for factual accuracy and source verification before escalation.
If a complaint involves a specific article, the relevant section editor (such as Municipal Affairs Editor Hannah Walsh or Provincial Affairs Editor Jessica Morin) will be consulted during the review. The process is designed to ensure that every concern receives a fair and thorough examination by the appropriate editorial staff member.
How do I submit a complaint?
Complaints must be sent by email to complaints@canadascene.org. Please include the full URL or headline of the article in question, a clear description of the issue, and any supporting documentation you consider relevant. If the complaint relates to a correction or factual error, you may also use our dedicated corrections channel at /corrections-policy/.
For general inquiries or to reach a specific team member, visit our Contact page. Complaints that involve privacy concerns should reference our Privacy Policy for guidance on how personal data is handled during the review process.
What happens after I submit a complaint?
Canada Scene acknowledges receipt of every complaint within two business days. Each submission is logged, assigned a case number, and directed to the appropriate editor based on the subject matter. The reviewer will evaluate the complaint against our editorial standards as outlined in the Editorial Policy.
If the initial review does not resolve the issue, the complaint is escalated to Catherine Roy, Editor-in-Chief, for final determination. Catherine may consult with the Managing Editor, Marc Tremblay, or the Standards & Fact-Checking Lead before issuing a response. You will receive a written explanation of the outcome, including any corrective actions taken.
How are complaints resolved?
Resolutions vary depending on the nature of the complaint. For factual errors, Canada Scene will issue a correction in accordance with our Corrections Policy. For concerns about editorial judgment or policy violations, the publication may publish a clarification, add an editor’s note, or, in rare cases, remove content if it breaches our standards of accuracy and fairness.
All complaints and their resolutions are documented internally. Canada Scene does not accept anonymous complaints; we require your name and contact information to verify the submission and communicate the outcome. We will not disclose your identity publicly without your consent.
Where can I find more information?
Our full editorial framework is set out in the Editorial Policy, which covers sourcing, fact-checking, and corrections. For details on how we handle your personal data during the complaints process, please review our Privacy Policy. Additional contact options, including phone numbers and mailing addresses, are available on our Contact page.
Our commitments
- We will acknowledge every complaint within two business days and provide a case reference number.
- We will review each complaint against our editorial standards and respond with a clear explanation of the outcome.
- We will escalate unresolved complaints directly to the Editor-in-Chief for a final, binding decision.
- We will correct verified factual errors promptly and visibly, as detailed in our Corrections Policy.
- We will maintain the independence of our editorial process and never allow commercial relationships to influence complaint resolutions.