Who is responsible for corrections at Canada Scene?
Andrew Leblanc, Standards & Fact-Checking Lead, oversees all corrections at Canada Scene (canadascene.org), an independent Canadian digital news and culture publisher owned and operated by Northern Beacon Media Inc., an Ontario corporation (Ontario Business Registry number 1003194827). Editor-in-Chief Catherine Roy holds final authority over editorial standards and publication decisions. The registered office is Unit 12, 95 King Street East, Toronto, ON M5C 1G4.
The corrections function is part of the standards desk, which reports directly to Ms. Roy. Northern Beacon Media Inc. ensures that all correction procedures are carried out independently of any commercial or advertising relationships. This structure guarantees that every error is addressed with the same rigour applied to original reporting.
How can I report an error?
Send an email to corrections@canadascene.org with the article URL, a clear description of the error, and your source for the correct information. You may also call the editorial line at +1 416 555 0220 or the main office at +1 416 555 0210, but email ensures a documented trail. For non-urgent matters, use info@canadascene.org.
We encourage readers to include their name and contact information so we can follow up if clarification is needed. Anonymous submissions are accepted but may slow verification. The standards desk reviews every report, regardless of origin. All tips sent to tips@canadascene.org that identify errors are also forwarded to Andrew Leblanc.
What happens after you receive a correction request?
Andrew Leblanc or a member of the standards desk acknowledges receipt within two business days and begins an immediate review of the claim against original sources. If the error is material — meaning it could mislead a reasonable reader on a significant fact — the article is updated and a correction note is added. The writer and editor responsible are notified.
The review process includes double-checking primary documents, contacting original sources if necessary, and consulting the relevant editor (e.g., Hannah Walsh for municipal stories, Jessica Morin for provincial policy). For disputed claims, we may consult Editor-in-Chief Catherine Roy. Response time for a substantive correction is typically within five business days; simple typographical errors are corrected within 24 hours. If we determine no error occurred, we explain why in writing.
How are corrections displayed on the site?
Material corrections appear as a prominent note at the top or bottom of the affected article, stating the original error, the correction, and the date of change. The article’s timestamp is updated to reflect the revision, and a link to the correction is added to our internal corrections log. Non-material edits (e.g., formatting, date typos) are made silently.
We also maintain a permanent corrections archive accessible from the footer of every page. Each entry links back to the corrected article and includes the date the correction was published. This log is reviewed monthly by the standards desk and by Catherine Roy to identify recurring issues. Readers can request a copy of the log via corrections@canadascene.org.
What if I am not satisfied with the response?
If a correction request is not resolved to your satisfaction, escalate the matter directly to Editor-in-Chief Catherine Roy at catherine.roy@canadascene.org or +1 416 555 0220. She will review the case personally and issue a final decision within ten business days. For concerns about the process itself, use complaints@canadascene.org, which is handled separately by Northern Beacon Media Inc.
Complaints that involve broader editorial policy or alleged breaches of professional standards are governed by our complaints procedure. That procedure outlines steps for formal review by an independent panel if internal resolution fails. All complaints are documented and reported to the ownership structure but never influence editorial outcomes.
How does this policy relate to other transparency documents?
This corrections policy is part of a suite of public accountability documents. Our editorial policy explains how stories are commissioned and reviewed. The fact-checking policy details pre-publication verification standards. For a complete picture of our practices, read our Sources & Standards page and our ownership and funding disclosure.
We also encourage readers to review the AI & automation policy, which explains how digital tools are used in our editorial process while ensuring human oversight. All policies are reviewed annually by the standards desk and approved by Catherine Roy.
Our commitments
- We correct every material error promptly and transparently, with a clear note explaining what was wrong and what was changed.
- We respond to all correction requests within two business days and resolve material errors within five business days.
- We maintain a permanent, publicly accessible corrections archive and disclose all substantial corrections.
- We escalate unresolved disputes to the Editor-in-Chief and, if needed, to an independent complaint process.
- We separate correction procedures from commercial interests; no advertising or sponsorship relationship affects our handling of errors.